I am Ravneet Raina. Recent Computer Systems Analyst Graduate from Sheridan College
Former Network Operations Specialist at Rogers Communiction.
I learnt about various Programming Languages, Software Development Methodologies, Networking Technologies.
I am passionate about Web Development, Software Development.
Efficient and detail-oriented project coordinator with excellent influencing and communication skills.


Operating Systems

(Windows, Mac, Linux)

Programming Languages

(Java, HTML5, JavaScript, CSS3, PHP, SQL, Angular, C-Sharp, Ionic, Swift, jQuery, Data Structures in C)


(MS Office, Eclipse, NetBeeans, Intellij, Putty, Ubuntu)


(MS SQL Server, Microsoft Access, SharePoint)


(TCP/IP, VPN, LAN, WAN, DNS, DHCP, HTTP, Routing, Security)


(SQL, Oracle, MongoDB)


(Agile, Waterfall)


  • Network Operations Specialist

    Company - Rogers Communications
    Duration - Jan 2019 - Aug 2019

    I was assigned to a high performing team and my responsibilities included providing project coordination based on standardized project management standards and best practices. The key work deliverables included the following:

    Project: Gemini
    • Redo Queue Names and associated attributes based on the new organization structure.
    • Designed e-Forms required to make sure that assigned tasks are completed.
    • Reviewed data migration details for importing into Gemini.
    • Created and verified test cases to verify application development.
    • Reviewed user guides from vendors and tested them for accuracy and end user usability.

    Program: Network Inventory Management (NIM)
    • Created and Scheduled monthly deployments for different contractors.
    • Collaborated with multiple stakeholders to carry out new developments.
    • Communicated with contractors, Regional Deployment Primes and other departments regarding project details, upcoming deployment activities and timelines.
    • Facilitated new user’s accounts being on-boarded into NIM.
    • Updated the deployment schedule based on the inputs from other departments.
    • Scheduled training sessions for multiple stakeholders within the project.
    • Maintained project files to reflect up-to-date changes.
    • Responsible for managing the Program Risk Management process by keeping the risk register up-to-date and following up on status of assigned risks to internal and external team members and stakeholders (process established per PMI® processes)

    Project: SharePoint site migration and upgrades
    • Designed SharePoint site for Network Management Department.
    • Customized data view web parts and web part connections.
    • Migrated project from old SharePoint to newly designed pages.
    • Designed pages layout for all the departments under Network Management.
    • Established Hyper-links for the projects on the SharePoint.

    Project: OTDR – (Optical Time Domain Reflectometer)
    • Communicated with the other departments and the management regarding project status.
    • Documented status updates and passed it to the project management for updating into Gemini tool.


  • Multi-Channel Sales Associate

    Company - Best Buy
    Duration - Oct 2018 - Jan 2019

    My responsibilities and accomplishments included the following:

    • Drove a positive customer experience by meeting customers through various channels.
    • Managed all inbound calls by working together with other departments to provide the best customer service.
    • Determined the technology needs of the store pickup and communicated with the customers.
    • Timely responded to queries, resolved in-bound customer problems and issues, escalating to the management as necessary.
    • Provided appropriate hardware, accessories, connections, content, and services solutions.
    • Generated customer order reports regularly.
    • Managed inventory systems to reflect sale and left-over stock at the closing of shift.

  • Lab Technician

    Company - Maxxam Analytics
    Duration - May 2018 - Aug 2018

    My responsibilities and accomplishments included the following:

    • Conducted Quality Control tests on food samples.
    • Prepared nutritional labelling reports for clients.
    • Worked alongside Project Managers and Clients to establish quality parameters measurements.
    • Compared Clients samples with competitors to access quality of the product.
    • Compiled Monthly metrics of completed testing and prepared PowerPoint presentation for department meetings.
    • Participated in QA Audits to access the accuracy of lab procedures to written SOPs.


  • Computer Systems Analyst Advanced Diploma

    College - Sheridan Institue of Learning and Information Technology
    Duration - Sep 2017 - Dec 2020
  • Master in Human Genetics

    University - Guru Nanak Dev
    Duration - Aug 2013 - May 2015


  • RBC Hackathon

    Participated in a one-day event for Woman in Technology and worked on designing an application to educate young people about personal banking choices
  • SheCodes

    Introduction To Coding

Contact Information

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