Project: Gemini
• Redo Queue Names and associated attributes based on the new organization structure.
• Designed e-Forms required to make sure that assigned tasks are completed.
• Reviewed data migration details for importing into Gemini.
• Created and verified test cases to verify application development.
• Reviewed user guides from vendors and tested them for accuracy and end user usability.

Program: Network Inventory Management (NIM)
• Created and Scheduled monthly deployments for different contractors.
• Collaborated with multiple stakeholders to carry out new developments.
• Communicated with contractors, Regional Deployment Primes and other departments regarding project details, upcoming deployment activities and timelines.
• Facilitated new user’s accounts being on-boarded into NIM.
• Updated the deployment schedule based on the inputs from other departments.
• Scheduled training sessions for multiple stakeholders within the project.
• Maintained project files to reflect up-to-date changes.
• Responsible for managing the Program Risk Management process by keeping the risk register up-to-date and following up on status of assigned risks to internal and external team members and stakeholders (process established per PMI® processes)

Project: SharePoint site migration and upgrades
• Designed SharePoint site for Network Management Department.
• Customized data view web parts and web part connections.
• Migrated project from old SharePoint to newly designed pages.
• Designed pages layout for all the departments under Network Management.
• Established Hyper-links for the projects on the SharePoint.

Project: OTDR – (Optical Time Domain Reflectometer)
• Communicated with the other departments and the management regarding project status.
• Documented status updates and passed it to the project management for updating into Gemini tool.

• Drove a positive customer experience by meeting customers through various channels.
• Managed all inbound calls by working together with other departments to provide the best customer service.
• Determined the technology needs of the store pickup and communicated with the customers.
• Timely responded to queries, resolved in-bound customer problems and issues, escalating to the management as necessary.
• Provided appropriate hardware, accessories, connections, content, and services solutions.
• Generated customer order reports regularly.
• Managed inventory systems to reflect sale and left-over stock at the closing of shift.

• Conducted Quality Control tests on food samples.
• Prepared nutritional labelling reports for clients.
• Worked alongside Project Managers and Clients to establish quality parameters measurements.
• Compared Clients samples with competitors to access quality of the product.
• Compiled Monthly metrics of completed testing and prepared PowerPoint presentation for department meetings.
• Participated in QA Audits to access the accuracy of lab procedures to written SOPs.